Frequently Asked Questions

Clear answers, transparent process, no confusion.

General

What is Shri Sai GoldNova?

An automated XAUUSD trading bot for MT5, built around structured market analysis and disciplined, rule-based execution on a single 1-hour timeframe.

What is the Shri Sai Trading Journal?

A separate Windows desktop app for logging your own trades, with auto-calculated P/L, R-multiples, and a full performance dashboard. It works independently of the GoldNova bot.

Who can use these products?

Both beginners and experienced traders. A basic understanding of trading is recommended to get the most out of either product.

What plans are available?

GoldNova is offered as 1, 3, or 6-month licenses. The Trading Journal is offered as a 6 or 12-month single-machine rental.

Can I try before I buy?

Yes. GoldNova has a free trial available on the MQL5 Market, and the Trading Journal has a free trial download you can activate later with a license key.

Do you guarantee profits?

No. Trading involves risk, and neither product guarantees profit or fixed returns. Market conditions can lead to both gains and losses.

How will I receive access?

After payment verification, GoldNova access and setup details are shared via email. The Trading Journal is delivered as a downloadable file, activated with a Machine ID/License Key exchange.

Payment & Activation

How do I pay if I'm in India?

Indian clients can pay via UPI or bank transfer, in INR, directly through the checkout page.

How do I pay if I'm outside India?

International clients pay in USD via USDT, using either the BEP20 or TRC20 network. Always double-check the network before sending.

What happens after payment?

Submit your transaction ID or UPI reference through the confirmation form. Our team manually verifies payment before activating your access.

How long does activation take?

Usually a few hours, and up to 24 hours depending on verification and (for crypto) network confirmations.

Is the payment refundable?

No. All purchases are final and non-refundable, for both GoldNova and the Trading Journal.

Can I move my Trading Journal license to a new PC?

Licenses are locked to one machine. Contact us with your old and new Machine ID if you need to transfer it.

Usage & Support

Do I need trading experience?

Not mandatory, but basic trading knowledge helps you understand and use either product effectively.

Can I contact support?

Yes — reach out via the contact page for any queries or assistance with either product.

Can I cancel anytime?

Both products are fixed-term licenses with no automatic renewal — simply choose not to renew after your term ends.

What if I forget my Trading Journal password?

Contact us for reset instructions. The fix involves deleting one small file and does not touch your trade data.

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